Last updated: 10/10/2026

Thank you for shopping with Gemora. This policy explains how we process, ship, and deliver your jewelry orders.

Delivery locations

We currently deliver to East Africa . Available delivery options and charges are displayed at checkout. If your location is unavailable, please contact us before placing an order.

Order processing

Orders are normally processed within the same day or 2 business days after payment confirmation. Business days are Monday to Friday, excluding Kenyan public holidays.

Personalized, made-to-order, and preorder items may require additional processing time. Any additional timeframe will be stated on the product page before purchase.

If an item becomes unavailable after you order, we will contact you to arrange an alternative, a revised delivery date, or a refund.

Delivery times and charges

Estimated delivery times after dispatch are:

• Nairobi: Same day -2 business days.
• Other locations within Kenya: Same day -2 business days.
• International destinations, if available: 7-21 business days.

Shipping charges are shown before you complete payment. Any free-shipping offer and its conditions will also be displayed before purchase.

Delivery times are estimates unless we expressly agree to a guaranteed date. If a significant delay occurs, we will notify you and explain the available options. These estimates do not limit your legal rights concerning delayed or undelivered orders.

Dispatch and tracking

Once your order has been dispatched, we will send a shipping confirmation to the contact details provided at checkout. Where tracking is available, we will include the tracking number or delivery updates.

Delivery details and unsuccessful delivery

Please provide an accurate delivery address and a reachable phone number. Contact gemorak3@gmail.com promptly if you need to correct your details. Changes may not be possible once an order has been dispatched.

If delivery fails because of incorrect details or the recipient’s unavailability, we will contact you to arrange the next step. Any reasonable additional delivery charge will be explained and agreed with you before redelivery. You will not be charged for redelivery caused by our error.

Missing, damaged, or incorrect orders

If your order does not arrive, arrives damaged, or contains an incorrect item, please email gemorak3@gmail.com with your order number and a description of the issue. Where possible, include photographs of the item and packaging.

We will investigate with the delivery provider and arrange an appropriate resolution, including a replacement or refund where applicable. You do not need to resolve the issue with the courier yourself. Reporting an issue promptly helps our investigation, but does not remove your statutory rights.

International duties and taxes

For international deliveries. Any known exclusions will be disclosed before purchase. Customs clearance may affect delivery times.

Returns and legal rights

For returns and exchanges after delivery, please see our Return and Refund policy

Nothing in this shipping policy excludes or limits any consumer right or remedy available under applicable law. Changes to this policy will apply to future orders and will not reduce the rights attached to an existing order.

Contact us

For shipping questions, contact:

Gemora
Email: gemorak3@gmail.com
Business address: Nairobi,Kenya